In order to use a map that is not present in the list, you should purchase a key of this particular map or a map package that includes this map. Please note that the map package is unique for every particular device. The response detailing the decision in regard to your request will be sent to the e-mail address specified in the request form.The list of registered maps is available in the Private area: My Devices (updates) → Available updates, or from the program menu → Maps (internet access is required). The request will be processed in 2-3 workdays. If you don't receive the letter with the request number, that means your request has failed to reach us and it is necessary to send it again. Approximately 10 minutes after the deactivation request has been sent, an automated response will arrive to your e-mail address with an assigned request number. If the Send button is inactive, make sure you have filled out all the required fields of the form, including file attachment. Important! After filing a request for deactivation of a key it is forbidden to launch the program on the old device with an active Internet connection, as it will lead to reactivation of the key and deactivation will no longer be possible. When deactivating a program key, reactivation of maps is not necessary. Important! Purchases for each OS can only be restored a limited number of times.Ī license key for a map package can only be activated on one program key, and cannot be reactivated on another. To use a purchased Navitel program on a different Windows Phone 8 (or higher) device, use the same Microsoft account to download Navitel from Windows Phone Store, and after starting the program go to Buy premium > Restore purchase (see instructions). If the purchase was made from Windows Phone Store after via Navitel 9.2 or higher, deactivation of the license key is not required. If the purchase was made before or NOT from Windows Phone Store, deactivation of the license key is required.
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